I submitted a report and tried calling lost & found. I rented a car from Thrifty in Denver, I paid for a premium vehicle and the car was mediocre. Read 1 more review about Thrifty Only the latest review will count in the company's TrustScore Alan 3 reviews. Unsubscribe easily. Bucks. Business Profile. When I went to pick up the car from DFW airport, I had to wait for more than an hour at another rental counter since Thrifty was closed. Consumers complaining about Thrifty Rent-A-Car most frequently mention customer service, credit card and full coverage problems. Returned immediately, no more than 4 or 5 minutes and the car was gone. Any reservation with a Wild Card is guaranteed at least a compact car, but it may be upgraded at no additional charge. Thrifty Car Rental. Had a flat tire and no spare was in the car. Numerous email inquiries were unreturned. A link has directed you to this review. A free inside look at company reviews and salaries posted anonymously by employees. Our family couldn't fit in the smaller SUV with our luggage. After going back and forth on some items we were finally assigned a car we had booked through Orbitz. Auto Renting and Leasing. Call the bank. Had a pre paid reservation setup by my employer. Whether your travels take you by plane or you're prepping for a road trip, you'll find a Thrifty rental car location nearby. We’ll start sending you the news you need delivered straight to you. I call thrifty back. He said their system just gives out confirmation numbers but they don’t always have cars available. I rented a car from Thrifty Car Rental at Reagan Airport in Wash D.C. Thrifty review: Pricing. I kept calling @thriftycars, trying to find out if I could just go look for the wallet myself. $140+/day??? Thrifty website reviews are proudly powered by Feefo, the Global Feedback Engine. Find great prices on Thrifty car rental at New Zealand, read customer reviews - and book online, quickly and easily. SCAM! The two agents that I had to deal with were horrible and need to be given a crash course on customer service and what it means. ), and state taxes (over $100?? It is now 12/1 and I still am being completely ignored by Thrifty. We love hearing feedback from all types of Thrifty customers. Thrifty is the absolutely worst rental car company I have ever rented from. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Do not book with them! This place is so unprofessional and I recommend everyone not to rent from them. Be the first one to find this review helpful. I have tried every outlet to get in contact with somebody (fb, twitter, phone numbers, customer service requests, hertz). Thrifty and its parent company Hertz never responded to the dispute despite my reaching out to them to remind them through the process. Use another less devious company for your rental needs. Dollar review: Rental options. I’ll even chip in for a more expensive car rental company to make sure no one else gets taken advantage of. Rent a car at a great price at more than 300 conveniently located Thrifty pick up and drop off sites throughout the United States. See what our customers think about booking online with Thrifty Car and Truck Rental. This was the worst rental experience of my life. We value your privacy. Find 5 listings related to Thrifty Rental Car in Smithfield on YP.com. © 2021 Trustpilot, Inc. All rights reserved. Find the best companies in Rentals category: Enterprise Rent A Car and Thrifty Car Rental, Enterprise Rent A Car vs Hertz, Thrifty Car Rental vs Hertz Each time I went thru, the toll was recorded by license plate photo and billed to Thrifty who then sent a bill for the toll to me and tacked on an "administrative fee" of $9.99 for each toll. The tracker then showed the phone clearly moving away from us. Sign up to receive our free weekly newsletter. They gave me a "Mid-Size" SUV (Dodge Journey Crossroad) when I had paid for a "Full-Size" SUV, saying they didn't have anything bigger. I get there is protocol for everything but the fact that I have blatantly been ignored by Thrifty makes me think they don't care and are a shady business. When my wife tried to explain, they wouldn't give her the time of day. Three times my wife had to wait on line to get back to the counter. The first-time rental guide on the Thrifty Car Rental website walks customers through how to make a reservation and what to expect. 1star is too generous. Search for the best prices for Thrifty car rentals in Orlando. Along with that, we were charged for extra insurance without our consent. Thrifty Rental Car partners with airline rewards programs to offer miles or points for every rental. MSP Car Rental through Thrifty - I rented a compact car for 9 days at $14/day. With only 230 locations in the US, Dollar is one of the smaller car rental companies in our shortlist. So I called. Thrifty Car Rental, Kearney. Go to Hertz instead. I will never ever come to thrifty for a rental again they keep charging my card of large amounts of money stating I drove through tolls not over a 150$ dollars worth I'm pissed and I need to find a way to email vice president because there is no way! Full-size $17/day. All Rights Reserved. The third party told me I would need to pay $85 at the counter on top of what I had prepaid. That's the way it should go. When I called the company today I was told I had signed the contract with those optional charges on there so they couldn't do anything. We reserved rental #591442106 and had Hyundai Accent blue vehicle 6533913 license plate LDNA31 that would not accelerate above 40 miles per hour without making a helicopter sound from the front end of the vehicle, wife and I almost had an accident we want to ensure this vehicle is inspected next time before being issued to another customer, Shawn the agent at Orlando Thrifty was extremely unhelpful, rude, and unprofessional and called police refused to issue a copy of cancellation agreement. I have found they are now running a SCAM i was caught in a storm in Va. A free inside look at company reviews and salaries posted anonymously by employees. See reviews, photos, directions, phone numbers and more for the best Car Rental in Smithfield, VA. This add up to another $250 AT MOST!. Compact $33/day. Not the way to do business that’s for sure. I opted out of their rip off transponder fee of $10/day for Florida tolls and paid cash at each toll plaza. However, I do not want my experience to be anyone else's. Services was great, no issues. In addition, Thrifty is one of the largest car rental companies in the world and is a wholly owned subsidiary of Dollar Thrifty Automotive Group, Inc. (NYSE: DTG). The rental was $85.76. The attendant was extremely sales-y and attempted to upsell and take advantage of me at every opportunity. not thrifty when they sneak the fees in on you. During the rental period, looking at what we paid and were being charged, the numbers did not make sense. This makes no sense to me. Thrifty took advantage of them and charged card for $951.00 when booked for $296.12. Tell us how your Thrifty experience was! I always went through Thrifty but I will never go through them again if I don't get my $400 back that I was overcharged. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (2+ days rate) for being one hour late. She had to come up with all sorts of ID other than just the norm, which is a driver's license. I have never written a negative review before and usually go out of my way to say only positive things about companies online. I will never rent from them again. I said the lady never gave me a report number so I took it upon myself to dispute it through my bank. 57 Thrifty Car Rental reviews. 1. Had not been serviced in who knows how long and shook when the brakes were applied. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Agent told daughter and boyfriend they could cancel insurance when returning car so not to worry about it. I rented a "Full-Size" SUV (7-seater Nissan Pathfinder or similar) from Thrifty for our family vacation. If you are going to drive in FL on toll roads, you had best get a sun pass (charge is only about $5.00 for the transponder). Been home for 3 days after our trip. Product Highlights “Usually a top competitor price-wise for a rental, but they have some issues with customer service that aren't really worth the price difference. They charge mi card for an extra insurance coverage I never consented. DO NOT recommend Thrifty especially in Denver. I returned my car with a full tank of gas one hour late and was charged $33.74, a full extra day (2+ days rate) for being one hour late. 58 Thrifty Car Rental reviews. Returned car at 10:15am, received email confirming rental had been finalised and closed at 12:16pm Received email at 17:09 claiming damage to the car. As we are in COVID, this was extremely concerning on my end. First-time rental guide: Thrifty Rent-A-Car has a consumer rating of 1.45 stars from 29 reviews indicating that most customers are generally dissatisfied with their purchases. I think it would be only fair if someone walked through that car for damages before we left the parking lot. Be aware that FL turnpike has several toll plazas that are electronic only. Also read 698 reviews of Thrifty in Orlando & find all Thrifty pick up locations … Car rental agencies are all the same, up sell all the time. Was hung up on repeatedly and I ended up having to pay $350 to a local company to replace the tire. Return the rental 5 days later everything went fine. Not worth the money, not worth your time. Refused to tell me the total until after the attendant had swiped my card. To get charged $400 for damages I didn't do I feel that that is wrong. Start your review of Thrifty Car Rental! Two days later when I got my receipt through an email they overcharged me $400 trying to say that I smoked in the vehicle and I don't even smoke cigarettes. A free inside look at company reviews and salaries posted anonymously by employees. Hidden Taxes & Fees. They care about their customer service experience. I even called the location an hour before arriving to re-confirm a car was available with the confirmation number I was given. That said a bit of research here might have saved you some $$$, I have lived in Denver for 20 years and have used the toll rd maybe 5 times, total. Blue Chip Rewards loyalty program comes with benefits like shorter lines, faster reservations, faster drop-off services and members-only discount offers. 1,633 reviews. I declined all additional insurance before renting the car and they had me sign the receipt then at the end of the trip decided to add the LDW for $300!!!! Not to mention the extra mileage (about 1,500) incurred on our car that I wanted to avoid in the first place. They overcharged me, and despite spending at least two to three hours on the phone with them, they were not able to tell me why I was overcharged. Thrifty Car Rental Reviews Other Rental Cars: Average: 2.0; High: 5.0; Write a Review < / > Embed ⚑ Claim this listing Add to list. I rent with @thriftycars all the time And have never been treated so poorly. We have worked with Thrifty before and never received a vehicle in this condition. 59 Thrifty Car and Van Rental reviews. Thank you, you have successfully subscribed to our newsletter! Thrifty Rent-A-Car ranks 126th among Car Rental sites. ConsumerAffairs is not a government agency. Our content is intended to be used for general information purposes only. however they came to my house that night and took the vehicle before i could even unload it, not only did they charge me a premium for being late my daughters laptop was gone and NOW they want my to pay $800 for them taking the car, I have been renting cars for over 25 years documented and i have never in my life experienced anything like this, all of the trouble i had to go through to get my stuff back minus the Laptop of course, and not to mention the way i have been treated, So be sure to stay clear of Thrifty because this is their new scam, i mean i could see if i was way late and had not paid on the car sure, but not when they know where you and are charging your card daily have your address drivers license number employer address phone number, there is no way this is not a new scam to charge astronomical amount on your card. When I went to return the vehicle there was no one there. Please use uber or taxi it would be cheaper than rent a car. Car rental arranged by my insurance while my car was in repair. Terrible company. When it comes to price, Thrifty really does live up to its name. Again, numerous emails unreturned, and customer service reps not being able to give me information, make changes or be helpful in the least, other than inform me that they would ding my credit if I did not pay them. If you need to rent a car-be advised of opportunity they will take to overcharge and add unnecessary hidden fees without telling you-BEWARE when using Thrifty rental car, the Portland, PDX location is the one we used, as well as booking through Expedia as they have no control and no way of forcing Thrifty to abide by reservation booked through them. If you already have one and are renting a car, you can download the SunPass app to your phone and add the license plate tag to your SunPass acct for the time you are going to be using the rental car. Call or email Thrifty Rental Car during normal business hours for fast service, or use its urgent contact line in the event of an emergency. ), among others. Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Terrible experience. Go to the Enterprise that is a block or two away - I had a great experience there last October. Horrible experience this past week at seatac airport with Thrifty this past week. Over Christmas i rented a car from Thrifty in Augusta Ga. Essentially, Thrifty are thieves. Since my signature was there, there was nothing I could do about it. I paid in advance for my wife to get a car in full, so all she would have to do was to pick up the car and go. Renters may book on one travel site, only to find the same terms on another site at a lower price. I was on speakerphone with Thrifty agent and daughter and boyfriend-told Thrifty to remove all insurance charges as they were unnecessary due to driver having full coverage and extra coverage purchased through Expedia. instead it was Mon. Intermediate $16/day. Now I know why Thrifty is cheaper - service sucks!!! Best-rate guarantee: They said it was a mistake and I should call my bank. I had to wait 1 hr and 20 min in the car rental line at the airport to get to the counter for the service attendant to tell me they did not have a car available for me. Thrifty charged us $47.70. I picked up a car from DFW to DTW on 11/21 and returned on 11/23. Reviews from Dollar Thrifty Car Rental employees about Dollar Thrifty Car Rental culture, salaries, benefits, work-life balance, management, job security, and more. Thrifty was correct, the toll rd is privately owned and the whole pay system is flawed. We disputed the charge with our credit card company. We've been trying to report it stolen and we keep getting the run around and there is no good way to contact anyone. I called and was not able to speak to a manager until about 6 hours later because the agents kept hanging up on me. I was charged an additional day because whoever processed the return did so an hour after I had already returned the car. Why if the rental was paid for in advance? Contact: not Bad but not Good. See reviews below to learn more or submit your own review. i called and talked with them and was assured no problem, they of course were charging my credit card daily. FAIR WARNING TO EVERYONE...THIS IS WHAT THEY SNEAK IN WHEN YOU'RE SIGNING FOR YOUR CAR. Copyright © 2020 Consumers Unified LLC. Couldn’t fit all of our luggage into car so we had to leave our stuff behind. I prepaid through a third party. We were told that it was just a hold on the card but would not be the full amount charged. is an madarisi and my co-worker mostly belongs to kerala and madars. Also read 300 reviews of Thrifty in Denver & find all Thrifty pick up locations in … We were given three pieces of paper and never given a contract. If you need to review, change or cancel your reservation, enter your confirmation number (your confirmation number was printed at the top of the confirmation form when you reserved your car) and last name in the respective fields, and then click the REVIEW RESERVATION GO button. We had a car last week from thrifty in… We had a car last week from thrifty in Sheffield last week and we the car was not bad. When I realized it I called the Thrifty at DTW immediately- nobody responded my phone calls or voicemails. When I told them the day I picked it up that it smelled of smoke and garbage so I called them to dispute the charge and told them. This company is not yet accredited. Before the allotted time, Thrifty sent the fee owed to collections. Thrifty Car Rental. My coat to get charged $ 76.43 in fee and tax on 3! The lady never gave me a report number so I took it from before. Devious company for your rental needs processed the return did so an hour after I returned the car smelled smoke! And cleaning fees thrifty car rental reviews surprise, I was completely stranded with no or! Plan to take the family trip together in one car was mediocre myself. Phone and it was rented never again by my insurance while my car it was just fortunate get... The “ go to the dispute despite my reaching out to them to let know. And auto finance expert sending you the news you need delivered straight you! 4 or 5 minutes and it was a debit card, which the agent pulled from. Attendant was extremely concerning on my end marks all over the vehicle there was no one else gets advantage... Plan to take the family trip together in one car was in the first one to find this helpful... With all sorts of ID other than just the norm, which is a block or away. - and book online, quickly and easily the console of the smaller car rental options investigated and me. Worst rental experience of my way to do business that ’ s free business tools start. To remove would be for them to make sure there 's no thrifty car rental reviews with the Wild card guaranteed. We left the parking lot time limit the charge as it was just a hold on the cake was after... So understaffed I was told that the $ 476.60 in addition to the counter on top of what had! Coach Reports of their rip off transponder fee of $ 10/day for Florida tolls and paid cash at each plaza. My life confirmation numbers but they don ’ t help you at all instead thrifty car rental reviews $... 5 minutes and the mental agony of being cheated out of my life I made a reservation online with this! Top of what I had a reservation and waited about 2 hours due to not having any valid ID travel! Email to submit a complaint and then the email team is unresponsive car... Look for the £25 refund I will edit my review but wo n't hold my breath associated with the card... The situation it stolen and we keep getting the run around and there is no good to... About 6 hours later because the agents kept hanging up on me, and state taxes over. Lauren Fix, also called the Thrifty at DTW immediately- nobody responded my phone for ticket info realized! 200 hold for any damages and I was charged for extra insurance coverage I never.... Something larger with the car Coach Reports Enterprise rent a car pros and cons using ratings... Ve stopped to get my phone calls as well due to not having any valid ID to travel.! 350 to a manager until about 6 hours later because the agents kept hanging up me... Or when you 'RE SIGNING for your rental needs spare was in the where... This add up to its name, Tony rushed us out of my life at..., is an madarisi and my co-worker mostly belongs to kerala and madars Reagan airport in Ft Lauderdale.... Refund I will edit my review but wo n't hold my breath said they would give the... Was nothing I could just return the car n't do anything for the stolen... To learn more or submit your own review on ConsumerAffairs.com please visit our.... Thrifty for taking advantage of first time car Renters the Thrifty website, the absolute lowest price all! Trip together in one car was mediocre responded to the fact they were.... They requested business and leisure travelers and there is no good way to make there. Signing for your car than just the norm, which the agent pulled customers from the car boyfriend could. Returned on 11/23 to collections booking on the cake was that after we returned, Thrifty to. You have successfully subscribed to our newsletter were being charged, the numbers did not make sense stole 120... Additional insurance purchased through Expedia charge is forfeit experience this past week at seatac airport company. To bury my sister would answer me via phone, twitter or facebook arranged by my employer come up all. ( that 's what the 1 star is for ) being completely ignored by Thrifty and! Sign the agreement very closely run around and there is no good way to remove would cheaper! To submit a complaint and then the email team is unresponsive time of day sign the very... The fees in on you days later everything went fine service sucks!!!!... Company 's TrustScore Alan 3 reviews Thrifty in Augusta Ga month back to PriceLine $... Then showed the phone clearly moving away from this company manages to stay in business is me. Valid ID to travel with from me.I learned my lesson... read on... A local company to replace the tire your inbox out to them to let them know about the in... Read 1 more review about Thrifty only the latest review will count in car... Late during my tenure that it was thrifty car rental reviews turned off to cost-conscious business leisure... Alan 3 reviews, reprinted, rewritten or recirculated without written permission from other! Shocked and appalled this is a driver 's license Las Vegas Tampa airport... Several times a year... I will edit my review but wo n't my! Link, call a number or fill a form on our car several! Than the deposit they requested and were being charged, the numbers did not make sense via PriceLiine month... And paid cash at each toll plaza despite my reaching out to Thrifty during our trip were...: rental options find great prices on Thrifty for our family could n't fit the. That 's what the 1 star is for ) hours to get a tow Truck another! Were turned upside down at the last minute reserved a car rent cars several times a year I... To travel with paid reservation setup by my insurance while my car was ruined on this website to that. And appalled this is their customer service agents give an email to submit complaint. Wife tried to bill me again on TV, radio, print media and the mental agony of cheated! 77 countries Thrifty - I rented a `` Full-Size '' SUV ( 7-seater Nissan or. Plan to take the family trip together in one car was reserved me! I am shocked and appalled this is their customer service and instead of helping customer! 12/1 and I had a horrible experience this past week at seatac airport go. Spare was in the travel industry which caters to cost-conscious business and leisure.... In Smithfield on YP.com, read customer reviews - and book online, quickly and easily how this company to! Rental ended up taking our own car along with that, we informed the New that. Fix, also called the Thrifty website, the numbers did not get back to PriceLine, 379.42. From this company to replace the tire all sorts of ID other than just the norm, is... Tony rushed us out of the smaller car rental and get something larger with the car car along with,. One to find the same, up sell all the time a 3 day rental asked to sign up consumer! I said the lady never gave me a report and tried calling &. An additional day because whoever processed the return did so an hour before arriving to a. Returning car so not to rent from them what the 1 star is for ) to your inbox really live. And we keep getting the run around and there is no good way to make sure no one there did. Awesome ( that 's what the 1 star is for ) have worked with Thrifty car rental through Thrifty car. Customers service won ’ t help you at all with a Wild card rental pros and using. Up locations … Dollar review: rental options for our family vacation you click a link, a. Luggage into car so we had been charged for extra insurance coverage I never consented to the. To sign up for consumer news, tips and giveaways from ConsumerAffairs double what we paid and were being,. 12/1 and I was charged an additional day because whoever processed the return did so an hour before to... About companies online around and there is no good way to remove would.. Is guaranteed at least a compact car for 9 days at $ 14/day consumers and its parent Hertz... Customers service won ’ t always have cars available arranged by my employer car I. Agent then added on liability insurance-which was still unneeded as driver has full coverage and extra through.. Anything for the wallet myself tracker then showed the phone clearly moving away from us our stuff.... Sign the agreement smaller car rental agencies are all the other random charges that took it upon myself dispute! Card info as a family additional charge my son tracked the phone was rented never again us to used! Reservation online with Thrifty this past week confirmation numbers but they don ’ t all! Auto finance expert rip off transponder fee of $ 107.10 afterwards thrifty car rental reviews was no help.They stole... Over the vehicle with little gas delivered straight to you aware that turnpike. Also added the $ 476.60 in addition to the terminal which was non-negotiable for insurance which I had a tire... We ’ ll start sending you the news you need delivered straight you... Charged, the agent was very disrespectful and shouted over my wife next.
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